There are a multitude of reasons why you may wish to return or cancel your order, and we have a flexible returns policy to help make things more convenient. If you have any questions do not hesitate to contact us.
Order returns
The vast majority of returns fall into one of these categories, each of which must be treated in a slightly different manner:
- Unwanted or otherwise unsuitable goods
- Damaged or defective goods
- Incorrect goods dispatched
- Chassis (no order return possible)
Unwanted or unsuitable goods:
You are free to return unwanted goods in new & unused condition for 14 days after order. You will be entitled to your choice of an exchange or a refund for parts to the original payment card, original carriage costs paid will not be reimbursed. The customer must meet the cost of returns postage for unwanted goods. We cannot accept responsibility for goods in returns transit, and so we recommend that you use registered post or an otherwise insured method. Please ensure you contact us prior to returning the parts.
Returns within 14 days: full refund for parts and VAT. No refund on P&P.
Damaged or defective goods
If you receive damaged or defective goods you will need to contact us within 2 Days of receipt of goods. You are free to return defective goods in new & unused condition for 14 days after order. You will be entitled to your choice of an exchange or a refund for damaged part to the original payment card. LR Chassis Europe will meet the cost of returns postage for defective goods. We can arrange for a courier pickup of the goods or we can refund your postage expenses (within reasonable limits) upon return delivery.
Incorrect goods dispatched
Occasionally the wrong item is sent to a customer. You are free to return these goods in new & unused condition for 14 days after order. You will be entitled to your choice of an exchange for the correct item or a full refund. If you have been mischarged, we will correct the discrepancy. YRM Metal Solutions Ltd will meet the cost of returns postage for defective goods. We can arrange for a courier pickup of the goods or we can refund your postage expenses (within reasonable limits) upon return delivery.
Side note
Exchanges will only be made where the same item is available in stock at the same price as the original. Items bought at special offer prices cannot be subsequently exchanged for identical items on sale at higher prices. If an item is not available a full refund may be the only option.
Where a full refund is the suitable course of action we have a statutory obligation to refund payment to the card used to pay originally within 30 days of the return of the goods.
Refunds are processed by credit & debit card companies less quickly than sales. A refund may take up to 10 days to appear on your statement after it has been authorised.
Exchange policy
If you are returning goods for an exchange we would normally have to wait for the goods to arrive with us and inspect them before we can send out the replacement. However we recognise that sometimes and exchange must be made quickly and so we can send out a replacement immediately. Get in contact with us to discus this matter before taking action. We must take payment for the replacement but as soon as the return arrives we will give you a refund on that cost.
Order cancellation
You are free to cancel your order at any time and for any reason before it is dispatched. Chassis are produced on request. Therefore, an order cancellation is not possible anymore after a chassis is taken into production. To cancel your order we need explicit instructions from the person who placed the order either by Email or by phone.
An order may not be cancelled after it has been dispatched or while it is in transit, but must be treated as a return. In this eventuality a refund will be provided when the goods are returned to us.
